SHIPPING           

DEKO Tile ships its products to customers anywhere in the United States. We developed our webstore to calculate all shipping costs before you place your order so that you get the total delivered cost. Our proprietary technology is integrated with our webstore and is designed to calculate the most cost-efficient mode of transportation from one of our fulfillment centers to your door.

Depending on the size and weight of your order, our integrated technology determines which method of shipment will be used. Small orders ship via UPS Ground and larger orders ship via motor freight. On our website, our customers are able to get instant real-time shipping rates from UPS and all major motor freight (trucking) companies. DEKO Tile is able to get deeply discounted shipping rates since we process large volume of shipments on a continuous basis, and we proudly pass those savings directly onto our customers.

DELIVERY

All UPS Ground deliveries include curbside delivery at the shipping destination.

If your order needs to be shipped via motor freight, you will be asked a few questions during checkout to determine the services you will need during delivery.

• All residential deliveries that ship via motor freight will need a special delivery service called “Liftgate Delivery” to unload the materials. Please note that the truck driver will not carry the materials inside a building or up the stairs, residential delivery is strictly defined as curbside delivery.
•   If your order ships to a commercial address, you will be asked if you have a receiving dock or forklift at the delivery address. If you answer “Yes” to this question, unloading the material from the truck will be your responsibility. If you don’t have the means to unload the materials, the trucking company may charge for additional handling and/or liftgate delivery, and DEKO Tile reserves to bill you for such additional charges.

TRACKING

Additional Inquiries

You can call our Customer Service at (800) 984-5214 or contact us online for additional questions.