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Frequently Asked Questions
 
 
Company Information
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Where are you located?  
 
 
 
Samples
 
 
 
 
Product Information
 
 
 
 
Product Ordering
 
 
 
 
Fullfilment & Returns
 
 
 
Other Questions
 

 

Where are you located?

DEKO Tile is headquartered in Torrance, CA. We have fulfillment centers all around the country in major hubs to help lower shipping costs and shorten transit times.

 

Do you have a showroom where I can see your products?

DEKO Tile is strictly an online store; we do not have any retail showrooms. By avoiding the high overhead of retail showroom space, we can keep our prices low. If you’d like to see the product before you place a large order, we strongly encourage you to order samples. For very large orders, we allow trade professionals to visit one of our fulfillment centers by appointment only. If you are a trade professional, please call our Customer Service Line at (310) 669-8880 to schedule an appointment.

 

Your prices are extremely low. Is your material first quality?
Yes. All of the material we sell is first quality; we do not deal in second quality or defective products.
   
Besides regular shipping cost, a customs brokerage fee, Canadian taxes, and duties will be the extra costs. According to our experience, the customs brokerage fee may be $50 to $300 depending on the value of the shipment. Canadian Taxes vary between 12%-15% with respect to the province. Duties depend on the product itself and where the product is manufactured.
 
Yes, we ship 4"x4" or 6"x6" samples for most of the products in our store. Please refer to the product page for sample availability. You will see a "Order Sample" link at the bottom of the product page for products for which we ship samples.
DEKO Tile charges only $8.98/sample and this price includes shipping.
 
We pick samples from the lots we have in stock in our warehouses to ensure that they represent the actual product you will get if you place an order. However, please note that Samples are supposed to be a good representation of the actual product, especially in finish, size and density of the material. Most of our products are natural stone, and therefore variation in colors and pattern should be expected. We recommend that you refer to the pictures on our website to get a better sense for the range of variation in colors and pattern.
 
We do our best to make sure that the pictures are good representations of the actual products. However, please note the same picture may look different on different screens due to possible differences in screen settings, We recommend that you order s ample if you'd like to get a good sense for the actual colors.
 
Please refer to our Learning Center for brief information about different finishes. If you need more information, please feel free to contact us online.
 
DEKO Tile doesn't provide any installtion advice for the products we sell in our store. We recommend that you discuss installation options with your contractor.
 
If you see the product on our website, it's in stock.
 
Yes, you can pick up your materials at our Carson, CA warehouse after we receive full payment for the order. Please call us at (310) 669-8880 to place your order and pick-up instructions.

 

Do you accept returns?

DEKO Tile will gladly accept returns within 7 days of confirmed delivery. Please see our Returns section for more information.
 
The shipping method depends on the weight of the order. Most of the orders ship via UPS Ground. Under certain circumstances, it may be more economical to ship your order via Motor Freight. Please refer to Shipping & Delivery for more information.
 
How long does delivery take?
Depending on the delivery address, estimated transit time is 1-5 business days. Click here to see a map of estimated transit times. Please allow 1-2 business days for processing.
Samples ship via USPS and the trasnit times vary from 1 to 3 business days depending on the delivery address.
 
 

What if my order arrives and some of the products are damaged?

Please inspect the contents of your order immediately and contact us within 3 days to notify us about the damage. Make sure to take pictures and send them to us. We will contact you immediately to resolve the issue. Please see our Returns section for more information.

 

What if I don’t order enough material and I run short?
The best way to avoid running short is by properly measuring prior to placing your order. We recommend that you order at least 10% more than the actual area to be covered. But if you should come up short, you can order the minimum quantity and your order will be processed just like any other regular order.

 

 
If you have any other questions, concerns or comments, please contact us online or call our Customer Service line at (310) 669-8880.

DEKO Tile
Carson, CA 90746
Ph (310) 669-8880
Fx (310) 605-0056

 
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